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FAQ

Q: How much are nail trims? Does that include a nail grind? Do I need to make an appointment?

A: Nail trims are currently taken by appointment to make sure there is a trained staff person available. Walk-in nail trims are $14 and a “nail file or grind” helps smooth the cut nail and costs $7 additional.


Q: Can you tell me about Self-Service?

A: Self-Service is where you can call ahead to rent a tub, table, and grooming dryer. The base rental is for 30 minutes. (see pricing under Services). We provide professional-grade shampoo, towels, dryers, and tables. Conditioner is extra, we do have single-serve and full-size bottles of high-quality brands available for purchase. We would be happy to make a suggestion for your pets’ needs. We take our last walk-in self-serve 30 minutes prior to closing.


Q: How long do full-serve appointments take?

A: Full-serve appointments usually take 3-4 hours. Some larger, full-coated breeds will take longer. Elderly, matted, or pets that don’t get groomed regularly can also extend their time. We do our best to meet your pet’s needs…if that means slower, then we work slower. We call you when your pet is done, so you know you are able to pick them up.


Q: I need to make a grooming appointment. What do I need to know?

A: First, does your pet need any hair cutting, trimming, or mats needing to be shaved out? If yes, then you will be set up with one of our pet stylists receiving a Full-Serve Haircut. If you do not need any hair cutting, then you need a Full-Serve Bath. All of our full-serve appointments include a bath, blow-dry & brush-out, nail trim, and ear cleaning.


Q: What if I can't come and pick my pet up when he is done?

A: We know that most pets like to get home as soon as possible. Excluding busy holiday weeks such as Thanksgiving week and Christmas week, usually, we have no problem keeping your pet at our facility for one hour after they are finished. For safety reasons, we do not usually give them potty breaks. We do charge an extra fee for late pick up if you haven’t picked up by closing.


Q: Why is my dog's haircut so much more than my own?

A: It takes special talent & patience to be able to work on pets and do a great job. Also, you are just getting your hair on your head cut, whereas with pets we are bathing, drying, brushing, and cutting all of their hair, as well as providing a manicure, pedicure, and more…all the while convincing your pet that we trustworthy and they are safe!


Q: My dog is really old or gets really stressed, do you have any suggestions?

A: For older pets, we really recommend that we take our time with them, giving them rest times in between their bath, dry & brushing, and haircut. We have found that if they get time to lay down in between, it is easier for them to stand. Do not be surprised if they take a nice dognap when they get home. We recommend that they are groomed more frequently (versus less, which is common thinking) so there is less to have to do and therefore less for them to have to stand for.

For stressed or fearful pets, we also take our time. There are instances where we can do an express or straight-through grooming or bath appointment. Ask about it when making your appointment. There is an extra charge and usually, we like to do these appointments Monday-Friday early in the day.


Q: Can you tell me about your pet sitting services?

A: Owned by the same person, Distinctive Pet Care has been providing pet sitting services since 1995. We make daily visits to your home to feed, water, walk and love on your pet while you travel or mid-day dog walking while you are at work. See www.distinctivepetcare.com for information.


Q: What if I can't make my appointment or will be late?

A: We do ask for a minimum of 24 hours for any cancellation or rescheduling of your full-service appointment. We do understand that emergencies happen, car issues, pet medical issues, and other situations that prevent you from honoring your appointment. We DO ask that you call as soon as you are aware of these conflicts. To see our Late & No Show/ No Call policy, please see our Appointments page.

If you think you will be more than 15 minutes late, please call us to see if we can accommodate your originally scheduled appointment or we may need to reschedule.