Owner

Dawn became a Certified Veterinary Technician in 1989 and worked in veterinary medicine for several years before following her entrepreneurial spirit in 1995 to start an in-home pet sitting business. Just nine months later, she left her full-time job to care for her growing client base full-time. In 2005, Dawn purchased Ken Caryl Pet Spa — and nearly 20 years later, she’s still dedicated to helping pets look and feel their best every day.

Store Manager & Team Development Lead

Kai-Lynn rejoined Ken Caryl Pet Spa in 2025 with more than 20 years of experience in animal welfare, management, and team leadership. Having worked with Dawn in the past, she was thrilled to return to a team that values compassionate care and strong relationships — with both pets and people.

As our Store Manager & Team Development Lead, Kai-Lynn supports our staff, oversees daily spa operations, and helps guide our grooming team through ongoing training and skill development. Her calm leadership style and dedication to gentle, consistent care help create a welcoming environment where pets feel safe, and clients feel confident.

Retail Marketing & Client Experience Coordinator

Alice began her journey in the pet industry in 2020 while working at Petco and joined the Ken Caryl Pet Spa team in 2021. Since then, she has grown into a strong and thoughtful leader, managing our team and ensuring the high level of service our clients have come to expect. Alice continues to expand her knowledge of business management, employee leadership, and customer care — all while keeping pets and people happy every day.

Equipment & Supplies Manager

Sarah attended veterinary technician school and gained hands-on experience working with several veterinary clinics and boarding facilities before joining Ken Caryl Pet Spa in 2018. Her extensive knowledge of equipment and genuine love of keeping things clean and running smoothly make her an invaluable part of our team. Whether working full- time or part-time over the years, Sarah’s dedication and attention to detail have helped ensure everything behind the scenes operates seamlessly.

Pet Stylist

Stavia joined Ken Caryl Pet Spa in 2016 at just 18 years old, with no prior animal experience — but her natural talent quickly shone through. After a few months as a bather, she began a grooming apprenticeship in 2018 and has been a full-time Pet Stylist ever since. Stavia loves helping puppies learn to enjoy grooming and has a special touch with older dogs who need a little extra patience and care.

Pet Stylist

Jen joined Ken Caryl Pet Spa in 2022, bringing with her a wealth of experience in both grooming and management. She began grooming in 2003 and, after spending 15 years in hotel management, continued to groom for a few loyal clients. Jen also managed at PetSmart for several years, where she strengthened her leadership and customer service skills. Her extensive experience and expertise make her a valuable resource in guiding decisions within our grooming department.

Pet Stylist

Hailey joined Ken Caryl Pet Spa in 2023 after completing a year of grooming training with PetSmart. Known as a true ray of sunshine, Hailey brings positive energy and a gentle touch to every grooming session. Dogs naturally adore her, and her cheerful attitude helps create a calm, happy experience for both pets and their parents.

Pet Stylist

Hope joined Ken Caryl Pet Spa in 2016 after spending three years as a Pet Stylist at Petco. Her calm demeanor, patience, and genuine empathy make her a favorite among pets and their parents alike. Hope’s gentle approach helps even the most nervous pets feel comfortable and cared for, ensuring every grooming experience is a positive one.